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Bright Now Dental review in Fontana, California: Complaint

1.0
Details
Horrible, inconsiderate, vial, rude, crooked company.
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Review
#1675755 Review #1675755 is a subjective opinion of poster.

Bright Now Dental review in Lawrenceburg, Indiana: Billed for out if network. Was not informed of different dentist.

1.0
Details
Billed for out of network services - previous dentist was in network. Was not informed there was a change in dentist intil my cleaning was finished and a diffetsnt dentist walks in. Not until I recieved my bill the next month I find out he was not approved by insurance ( Medicare). I contacted the Lawtenceburg office and after recusving ANOTHER bill I called again. Very unconcerned and was told the charge will still be there on my next visit. I will not be back.
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Review
#1667926 Review #1667926 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Cons
  • Unorganized and horrible customer service
  • Long wait
Reason of review
Poor customer service
Loss
$47
Preferred solution
Get a Medicare approved dentist and let customers know if changes in dentist Medicare approval.
Tags
  • The Bill
  • BRIGHT NOW DENTAL BAD
  • worst place ever
  • Very Bad Experiense
  • Bad Office Practices

Bright Now Dental review: Downtown Denver Office

1.0
Details
Absolutely the WORST experience I've had with a dentist. They will tell you that services are covered by insurance but they're not. This happened to me on several occasions. In one instance, Mara (front desk) even told me that she called the insurance company to double/triple check before proceeding with an expensive procedure. ONE YEAR later I received notice that the procedure wasn't covered and payment was due. What??? I disputed the charge so of course Bright Now sent it to a collections agency. DO NOT go to this office. They are so unprofessional. I've actually been to other Bright Now locations and the service has been great...no mistakes. I'll never return to this location.
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1 comment
Otho
#1752659

I’m having the same problem they tried to bill me with me having several insurances and never contact my insurance companies and try to say 483.00 was due ... I told them to forget my appt.

and I made some calls and found out they never submitted a claim to my insurance or try to ..

But I’m stuck with a half done mouth for now because they want the 483.00 .. They are ripping people off ..

Review
#1653690 Review #1653690 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Reason of review
Poor customer service
Loss
$406
Preferred solution
Full refund
1.0
Details

Update by user Oct 12

**update**A DM for Bright Now called me to apologize for what happened. He said it never should have happened and that he was refunding the amount that I was charged.

He was also sending the insurance check back to my insurance company since it was never authorized. He...

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Review
#1652155 Review #1652155 is a subjective opinion of poster.
Reason of review
did service no Authorized
Preferred solution
refund of amount that was paid and not billed to ins. Not authorized also train employees of proper procedure for minor children
1.0
Details
yes I had an appointment on August 21st at the Smithville Road store in Dayton Ohio it was an absolutely horrible first experience had appointments for my daughter 14 my other daughter 19 in myself which I had to take my 14 year old out of school and if you know...
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Review
#1644091 Review #1644091 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care
Cons
  • Service or the quality of the product
Reason of review
Poor customer service
Preferred solution
Will never patronize Small Brands
Tags
  • BRIGHT NOW DENTAL BAD
  • worst place ever
  • Very Bad Experiense

Bright Now Dental review in Hernando Beach, Florida: My time is valuable.James Montgomery

1.3
Details
Brightnow @ 1391 Commercial Way, Spring Hill Fl. Due to poor scheduling my 8 tooth bridge is still not complete. Don't you think 4:00pm is a little late for this procedure. I have been a patient for 21+ years of Castle/Brightnow. Dr. Shuayb and Cathy De Tar as well as myself shouldn't be treated like this. Heather, the office manager, needs to go back to scheduling school. I am very upset and you should be ashamed to treat employees and patients this way.
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Review
#1605591 Review #1605591 is a subjective opinion of poster.
Service
Bright Now Dental Dental Crown Service
Cons
  • Time management
Reason of review
time scheduling
Preferred solution
Let the company propose a solution
Tags
  • Very Bad Experiense

Bright Now Dental review: No experience at the front desk

1.0
Details
Told me that I needed to pay cash upfront for my procedure because my insurance card would not work. Never offered a payment plan, was 2 weeks in pain and now having teeth pulled !!!!
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Review
#1589619 Review #1589619 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Pros
  • I like my dentist very much
Cons
  • Front desk personnel very educated about the process
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • The Bill

Bright Now Dental review in Covington, Kentucky: I would not take my dog there

1.0
Details
Not wasting anymore of my time with this sorry company
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Review
#1584837 Review #1584837 is a subjective opinion of poster.
Cons
  • Suck
Reason of review
Poor customer service
Loss
$300
Tags
  • worst place ever

Bright Now Dental review in Orlando, Florida: Don't bother - go elsewhere

1.0
Details
I made appt. for 7/3/19 at 9:00am. Was told to be there early to fill out paperwork. I arrived at 8:30am. Filled paperwork and by 9:15am I asked receptionist when would my 9:00am appt. be started. She went to ask someone and about 5 minutes later came and told me "it will be about 1 hour or more". WHAT? I cancelled appt. and left. I am not looking for any resolution. I simple will not go there again. They are irresponsible but it won't be at my expense.
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Review
#1575445 Review #1575445 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Cons
  • Service or the quality of the product
Reason of review
Poor customer service
Loss
$1
Preferred solution
don't bother with this business.
Tags
  • BRIGHT NOW DENTAL BAD

Contact Bright Now Dental Customer Service

Website:
Mailing Address:
8105 Irvine Center Drive Suite 1500
Irvine, CA 92618
USA
Phone:
(844) 400-7645
All Bright Now Dental Contacts

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Latest Question

Bright Now Dental Questions
1.0
Details
Bright Now Dental review - Refusing treatment to me because of Google review.

Update by user Jun 06

It was never resolved but it's okay cause I found a better dentist . An instead of waiting three months for an appointment I got in within a week.

Original review posted by user May 07

I called bright now dental today 5/7/2019. When I called I was immediately being yelled at an she would not let me talk at...
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Review
#1529800 Review #1529800 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care