filters
State:
Show
City:
Show
Product:
Show

Bright Now Dental - About customs service

3.5
Details
I had service if it was a misunderstanding they should have discussed it with me . I have service here and spent money with them instead whatever happen should of been addressed to me instesd they sent it to collection
View full review
Review
#1694409 Review #1694409 is a subjective opinion of poster.
Pros
  • I like my dentist very much
Cons
  • Unorganized and horrible customer service
Reason of review
Not as described/ advertised
Preferred solution
Verbal communication before taking action
Tags
  • Bad Office Practices

Bright Now Dental in Lawrenceburg, Indiana - Billed for out if network. Was not informed of different dentist.

1.0
Details
Billed for out of network services - previous dentist was in network. Was not informed there was a change in dentist intil my cleaning was finished and a diffetsnt dentist walks in. Not until I recieved my bill the next month I find out he was not approved by insurance ( Medicare). I contacted the Lawtenceburg office and after recusving ANOTHER bill I called again. Very unconcerned and was told the charge will still be there on my next visit. I will not be back.
View full review
Review
#1667926 Review #1667926 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Cons
  • Unorganized and horrible customer service
  • Long wait
Reason of review
Poor customer service
Loss
$47
Preferred solution
Get a Medicare approved dentist and let customers know if changes in dentist Medicare approval.
Tags
  • The Bill
  • BRIGHT NOW DENTAL BAD
  • worst place ever
  • Very Bad Experiense
  • Bad Office Practices

Bright Now Dental - Downtown Denver Office

1.0
Details
Absolutely the WORST experience I've had with a dentist. They will tell you that services are covered by insurance but they're not. This happened to me on several occasions. In one instance, Mara (front desk) even told me that she called the insurance company to double/triple check before proceeding with an expensive procedure. ONE YEAR later I received notice that the procedure wasn't covered and payment was due. What??? I disputed the charge so of course Bright Now sent it to a collections agency. DO NOT go to this office. They are so unprofessional. I've actually been to other Bright Now locations and the service has been great...no mistakes. I'll never return to this location.
View full review
1 comment
EmptyBeagle
#1752659

I’m having the same problem they tried to bill me with me having several insurances and never contact my insurance companies and try to say 483.00 was due ... I told them to forget my appt.

and I made some calls and found out they never submitted a claim to my insurance or try to ..

But I’m stuck with a half done mouth for now because they want the 483.00 .. They are ripping people off ..

Review
#1653690 Review #1653690 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Reason of review
Poor customer service
Loss
$406
Preferred solution
Full refund
1.0
Details

Update by user Oct 12

**update**A DM for Bright Now called me to apologize for what happened. He said it never should have happened and that he was refunding the amount that I was charged.

He was also sending the insurance check back to my insurance company since it was never authorized. He...

View full review
Review
#1652155 Review #1652155 is a subjective opinion of poster.
Reason of review
did service no Authorized
Preferred solution
refund of amount that was paid and not billed to ins. Not authorized also train employees of proper procedure for minor children
1.0
Details
yes I had an appointment on August 21st at the Smithville Road store in Dayton Ohio it was an absolutely horrible first experience had appointments for my daughter 14 my other daughter 19 in myself which I had to take my 14 year old out of school and if you know...
View full review
Review
#1644091 Review #1644091 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care
Cons
  • Service or the quality of the product
Reason of review
Poor customer service
Preferred solution
Will never patronize Small Brands
Tags
  • BRIGHT NOW DENTAL BAD
  • worst place ever
  • Very Bad Experiense

Bright Now Dental in Lawrenceburg, Indiana - Billed for out if network. Was not informed of different dentist.

1.5
Details
Charged by insurance for using out od network dentist. My last visit the dentist was in the network. Was not informed of the new different dentisi until the tech had finished cleaning my teeth. Did not kniw the new dentisi was out of network until I rscieved my bill. The Lawrenceburg office has been contacted and they were going to get the dentist in network. The next bill I called again. They don't know what happened - they will just write it off. Next bill called the Lawrenceburg office again and they seemed very UNconcerned. Said the next time I come in the charge will show up again. I told her I would not be back.
View full review
Review
#1667898 Review #1667898 is a subjective opinion of poster.

Bright Now Dental in Fontana, California - Complaint

1.0
Details
Horrible, inconsiderate, vial, rude, crooked company.
View full review
Review
#1675755 Review #1675755 is a subjective opinion of poster.
1.0
Details
Bright Now Dental - Refusing treatment to me because of Google review.

Update by user Jun 06

It was never resolved but it's okay cause I found a better dentist . An instead of waiting three months for an appointment I got in within a week.

Original review posted by user May 07

I called bright now dental today 5/7/2019. When I called I was immediately being yelled at an she would not let me talk at...
View full review
Review
#1529800 Review #1529800 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care

Bright Now Dental - Very caring and friendly always checked to make sure I was comfortable

5.0
Details
Very friendly office and everybody took good care of me through my experience. I would recommend this offices to any of this my friends.
View full review
Review
#1625415 Review #1625415 is a subjective opinion of poster.
Service
Bright Now Dental Root Canal Procedure
Pros
  • I like my dentist very much
Cons
  • Front desk personnel very educated about the process
Reason of review
Good customer service
Tags
  • Great Agent And Service

Contact Bright Now Dental Customer Service

Mailing Address:
Bright Now Dental
8105 Irvine Center Drive Suite 1500
Irvine, CA 92618
USA
Phone:
(844) 400-7645
All Bright Now Dental Contacts

Compare Bright Now Dental to

Western Dental
Western Dental
793 reviews
1.6
Compare

Bright Now Dental in Tampa, Florida - Clear up an error

I am getting a payment of 944.50 which was a payment arrangement with the doctor, which I should not pay, but in addition now he is adding 55 pesos from my last visit where I only performed prophy and paid the 20 dollars
View full review
Review
#1694286 Review #1694286 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution