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1.0
Details
I called in 2 days before my scheduled appointment and spoke to Cristal Prado who was extremely nice and helpful on the phone. I had my appointment set at 9:30AM but came in 15 minutes early because she mentioned that I may need to fill out paperwork for being a new...
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Review
#981801 Review #981801 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care
Cons
  • Long wait
  • Staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • BRIGHT NOW DENTAL BAD

Bright Now Dental review: Incompetent management

1.0
Details
Went to Huber Heights , Ohio dental office to have periodontal surgery performed. When I got there, the office staff informed me that they did not have the bone material to rebuild my bones. They knew about the surgery 3 months earlier. They were waiting shipment that the corporation ordered. Since I was their first patient, they did not bother to call me. I live 45 minutes away from the office. I rescheduled the appointment. I called twice before I left home to make sure they could do the surgery. No one answered the phone. Half way there, they called and stated they were set to do the procedure. After getting numb, the water pick and suction machine did not work. I was there an hour and half. I asked if they were going to do me. The periodontist told me to go on home, because the machine still was not working. Supposedly the corporate office had it ordered a month ago. Needless to say, I cancelled the other surgeries scheduled and am looking for another place to go.
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Review
#959694 Review #959694 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Pros
  • Periodontist
Cons
  • Incompetent management
Reason of review
Poor customer service
1.0
Details
I went in with a loose crown on a front tooth in Jan. I was told to wait until it fell out. Went back in May was told that they would have to cut it out. By now the root had fractured. Made an appointment with Mark Moynier again for June. Went in 2 days before my...
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1 comment
Machele
#1197654

You can sue them for malpractice, of course. You can get a free consult with an attorney to discuss this.

For your info, tho their advice to just wait and let it fall out was erroneous and you now know how wrong it really was. A loose crown needs to be taken off and re-cemented in place as soon as possible. I suspect they were uncomfortable trying to get the crown off in order to secure it properly.

Sometimes crowns are very hard to remove, other times no problem. In any case, find a dentist in private practice in your area and go to him from now on.

Review
#898562 Review #898562 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Reason of review
all of the above
Loss
$6000
Preferred solution
Pay to have their mistake corrected by another dentist

Bright Now Dental Dentures Review from Lancaster, California

4.4
Details
I went to the Palmdale CA location and was completely amazed. The doctors are great, he always asked me if I was during my procedures and he genuinely cares about how I was feeling. I also got my braces here with Dr.Zoka and now I get a lot of compliments on my teeth. The ortho receptionist is very sweet, she always accommodates me and my busy schedules and she is always smiling. Everyone from the front office to the assistants are very friendly. So glad I went to this Dentist instead of the one I had been going to for years. Thanks Bright now dental!!!
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Review
#899729 Review #899729 is a subjective opinion of poster.
Product
Bright Now Dental Dentures
Reason of review
Good quality

Bright Now Dental review in Alexandria, Virginia: Deceitful dentist!

They told me I didn't have to pay anything for the work they were going to do. My new insurance was going to cover it 100%. The estimate covered 2 teeth. Actually they worked on way more than 2 teeth. I did not know the extent of work being done on my mouth. They did not explain fully what they were going to do. 3 months later they sent me an enormous bill. Turns out no teeth needed to be worked on according to my previous dentist. I am a victim of fraud and I will never go back to that office.
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Review
#900284 Review #900284 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Reason of review
Pricing issue
1.0
Details
Performed a completely unnecessary root canal which later became infected and I lost the tooth. I later found out from my insurance carrier that they were no longer a provider since they found out that the dentist listed had not practiced there for some time and they...
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Review
#851242 Review #851242 is a subjective opinion of poster.
Service
Bright Now Dental Root Canal Procedure
Reason of review
Bad quality
1.0
Details
First off bright now dental is the worst dental place me & my family have ever been to. Second of all I've had a run around for almost 3 week's with trying to talk to someone in the corporate office to handle a matter with an office that isn't doing there job correctly...
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1 comment
Acey
#1151902

The BBB won't be of any useful help. Get a free consult from an attorney and go the malpractice route if there is, indeed bodily harm. They will settle---or rather, their malpractice insurance company will.

Review
#838635 Review #838635 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Reason of review
Bad quality

Bright Now Dental review in Fontana, California: You can do much better

Find another dentist unless you enjoying paying out of pocket. Great dentist but horrible experience with the office and billing staff. It took 7 phone calls to the dentist after my initial consultation to speak with someone as all I wanted to do was confirm coverage with my insurance. Guess what - 0 return calls back after leaving 7 messages and then when I call them the last time to tell them I am switching dentists since I cannot get a return call or coverage confirmed - they tell me they were just about to call me - really? I was told by them I had insurance coverage and even paid what my insurance did not cover out of pocket. I thought this was a done deal but then I get a call 4+ months later about owing $584 dollars additional. Now I find out that the insurance company denied it because they said it was "not necessary and appropriate" and went on to say the dentist "has not demonstrated periodontal disease" when the dentist told me I need to get this done and even supposedly confirmed coverage. Bottom line - you can do much better. Take your business to an honest company that does not over promise and under deliver.
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Review
#841032 Review #841032 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care
Reason of review
Poor customer service

Bright Now Dental Customer Care Review

It was completely unacceptable to let patients wait for over an hour on their scheduled appointment. The staff was not even so apologetic on the entire process
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Review
#831854 Review #831854 is a subjective opinion of poster.
Service
Bright Now Dental Customer Care
Reason of review
Poor customer service

Bright Now Dental - Dental Service Review from Los Angeles, California

I went to bright now dental a week ago and what a nightmare did it turn out to be, the so called professional dentist doctor gave me 2nd degree on my lip, no apologies just a shoulder shrug followed by sometimes it happens as if it is normal to destory peoples lips? I'm so not happy and wouldn't recommend this dentist to anyone! Plus my cheek still hurts and jas a bump in it amd its been 8 days since. I've basically been super depressed and in pain lock in my room, i went to this place for help with my tooth because it was too painful and i couldnt eat anything anymore but soup and im left in worse condition because after a million xrays showing me the problem once she got started on my root canal she couldn't finish it because i had no nerve to replace ummm what? I now have a shaved down tooth, burned lip (blister) and a swollen sore cheek and a 3k bill I'm supposed to pay.... I'm getting a lawyer.
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Review
#814950 Review #814950 is a subjective opinion of poster.
Service
Bright Now Dental Dental Service
Reason of review
Poor customer service